1. Overview
This Privacy Policy describes how Allen Ink ("Allen Ink," "we," "us," or "our") collects, uses, discloses, and protects information when you visit allen-ink.com, inquire about our services, or interact with our communications. If a separate service agreement or client-specific data processing agreement applies, that agreement may provide additional terms.
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact and business information: name, email address, telephone number, company name, website address, and the service or project type you select.
- Inquiry details: the business goals, requests, and other information you submit in contact forms, email, calls, or meetings.
- Client and transaction information: service plans, agreements, invoices, payment status, and records needed to administer a client relationship. Payment card details may be handled directly by payment processors rather than stored by Allen Ink.
- Technical and usage information: browser type, device and approximate location data, IP address, visited pages, referral sources, analytics events, cookies, and similar technologies, where enabled.
- Communications preferences: choices about email or SMS messages, including consent and opt-out records.
3. How we use information
We use information to respond to requests, prepare quotes, schedule consultations, provide website and marketing services, manage client relationships, send service-related communications, process payments, improve website usability, prevent fraud or misuse, maintain security, and comply with applicable legal obligations. We use information for marketing communications only where permitted by applicable law and consistent with your choices.
4. Forms, CRM, and service providers
Our inquiry forms and related customer-management functions use third-party platforms, including GoHighLevel/LeadConnector. Other providers may support hosting, analytics, email, messaging, scheduling, payments, and service fulfillment. These providers may process information on our behalf under their own contractual terms and privacy notices. We may also share information with contractors reasonably necessary to provide requested services and with authorities when legally required. We do not authorize service providers to use client information for unrelated purposes.
5. Cookies and analytics
Our website may use cookies and similar technologies for essential operation, analytics, performance measurement, and website improvements. Third-party tools, when enabled, may set or read cookies. You can manage cookies in your browser; certain website functions may be affected. If we add nonessential tracking or advertising technologies that require a consent mechanism, we will implement the appropriate notices and choices.
6. Email, phone, and text messages
We may contact you about an inquiry or an active service relationship. Promotional emails and text messages are subject to your preferences and applicable consent requirements. You may opt out of marketing emails using the unsubscribe instructions in those emails or by contacting us. Where available, reply STOP to opt out of text messages. Message and data rates may apply. Opting out of promotional messages does not prevent necessary account, service, or transaction-related communications.
7. Retention and security
We keep information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, resolve disputes, enforce agreements, and satisfy legal requirements. The retention period depends on the information and purpose. We use reasonable administrative, technical, and organizational measures to help safeguard information, but no online system can be guaranteed completely secure.
8. Your privacy choices
You may ask us to review, correct, or delete personal information we maintain, subject to identity verification, legal requirements, and necessary records retention. Depending on where you live and which privacy laws apply, you may have additional rights. Send privacy requests to [email protected]. We will evaluate and respond as required by applicable law.
9. Children and external sites
Our services are intended for business users, not children under 13, and we do not knowingly solicit personal information from children. Our website may link to third-party websites, which have separate privacy practices that we do not control.
10. Changes and contact
We may update this Privacy Policy as our tools, services, or legal obligations change. Updates will appear on this page with a revised effective date. For questions or privacy requests, contact [email protected] or call 208-906-3323. Allen Ink operates from Boise, Idaho, United States.